File State Complaint

After first contacting Bill.com, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to your state, as described below:

Jurisdiction
Regulatory Agency
Licensed As
License Info
Alabama Alabama Securities Commission Bill.com, Inc License # SC 493
Issued 06/16/15
Alaska Alaska Department of Commerce, Community, and Economic Development BDC Payment Services (DBA) License # AK-MT-10074
Issued 03/20/2014
Arizona Arizona Department of Finance Bill.com, Inc License # MT-0927433
Issued 03/03/15
Arkansas Arkansas Securities Department BDC Payment Services (DBA) License # 43363
Issued 10/14/2013
California California Department of Financial Institutions Bill.com, Inc Conditional
Approval as of
08/10/15
Colorado Colorado State Banking Commissioner Bill.com, Inc License # 500208
Issued 03/20/2014
Connecticut Connecticut Department of Banking Bill.com, Inc License # 31270
Issued 10/01/2013
Delaware Delaware Office of the State Banking Bill.com, Inc License #21201
Issued 3/3/2016
District of Columbia District of Columbia Department of Consumer and Regulatory Affairs BDC Payment Services (DBA) License # MTR8903
Issued 07/18/2013
Florida Florida Office of Financial Regulation Bill.com, Inc License # FT230000114
Issued 09/03/2014
Georgia Georgia Department of Banking and Finance Bill.com, Inc License # 44289
Issued 01/30/2015
Hawaii Hawaii Department of Commerce and Consumer Affairs Financial Institutions Bill.com, Inc License # HIMT093
Issued 08/03/2016
Idaho Idaho Department of Finance Bill.com, Inc License # MTL-146
Issued 07/11/2013
Illinois Illinois Department of Financial and Professional Regulation BDC Payment Services (DBA) License # MT-256
Issued 05/01/15
Iowa Iowa Division of Banking Bill.com, Inc License # 2014-0134
Issued 12/30/2014
Kansas Kansas Office of the State Bank Commissioner Bill.com, Inc License # MT-0000063
Issued 05/28/2014
Kentucky Kentucky Department of Financial Institutions Bill.com, Inc License # SC309763
Issued 02/06/2015
Louisiana Louisiana Office of Financial Institutions Bill.com, Inc Pending
Maine Maine Bureau of Consumer Credit Protection Bill.com, Inc License # MD1488
Issued 03/27/2013
Maryland Maryland Commissioner of Financial Regulation Bill.com, Inc License # 1007645
Issued 02/04/2015
Massachusetts Massachusetts Division of Banks Bill.com, Inc License# CS1007645
Issued 04/19/2016
Michigan Michigan Department of Insurance and Financial Services Bill.com, Inc License # MT0019603
Issued 09/07/2016
Minnesota Minnesota Department of Commerce Bill.com, Inc License # MN-MT-1007645
Issued 07/28/2016
Mississippi Mississippi Department of Banking and Consumer Finance Bill.com, Inc License # MT/002598/2014
Issued 12/02/2014
Missouri Missouri Division of Finance Bill.com, Inc License # MO-15-7511
Issued 10/22/2014
Nebraska Nebraska Department of Banking & Finance BDC Payment Services (DBA) License#1007645
Issued 3/8/2016
Nevada Nevada Department of Business And Industry Bill.com, Inc License # MT11020
Issued 01/17/2014
New Hampshire New Hampshire Banking Department BDC Payment Services (DBA) License # 19826-MT
Issued 9/28/15
New Jersey New Jersey Department of Banking and Insurance Bill.com, Inc License # L066940
Issued 04/16/2014
New Mexico New Mexico Regulation and Licensing Department
Financial Institutions Division
Bill.com, Inc License # 51
Issued 12/03/2014
North Carolina North Carolina Commissioner of Banks Bill.com, Inc License # 162970
Issued 12/16/2014
North Dakota North Dakota Department of Financial Institutions BDC Payment Services (DBA) License # MT102573
Issued 08/07/2013
Oklahoma Oklahoma Banking Department Bill.com, Inc License # OKDOB001
Issued 06/17/15
Oregon Oregon Division of Finance & Corporate Securities BDC Payment Services (DBA) License # MTX-30133
Issued 06/26/2013
Pennsylvania Pennsylvania Department of Banking and Securities Bill.com, Inc License # 51558
Issued 06/25/15
Rhode Island Rhode Island Department of Business Regulation Division of Banking Bill.com, Inc License # 3091MT, 3092SC
Issued 03/30/15
South Dakota South Dakota Division of Banking Bill.com, Inc License # MT.2088
Issued 12/15/2014
Tennessee Tennessee Department of Financial Institutions Bill.com, Inc Pending
Texas Texas Department of Banking BDC Payment Services (DBA) License # 3103
Issued 9/22/2014
Utah Utah Department of Financial Institutions Bill.com, Inc License # 107
Issued 12/09/2013
Vermont Vermont Department of Financial Regulation Banking Division BDC Payment Services (DBA) License # 100-070
Issued 11/17/2014
Virginia Virginia Bureau of Financial Institutions Bill.com, Inc License # MO-311
Issued 08/17/2016
Washington Washington Department of Financial Institutions Bill.com, Inc License # 550-MT-89229
Issued 06/27/2014
West Virginia West Virginia Division of Financial Institutions BDC Payment Services (DBA) License # WVMT-1007645
Issued 10/02/2014
Wisconsin Wisconsin Department of Financial Institutions BDC Payment Services (DBA) License # 158-SOC
Issued 07/29/15
Wyoming Wyoming Department of Audit - Division of Banking Bill.com, Inc License # MT-7184
Issued 01/27/2014
If you are located in a state other than those listed above, please contact Bill.com directly to remedy any complaints that you may have. If we are unable to satisfactorily resolve the issue, please note that the provider of your payment services is The Bancorp. They may be reached at www.thebancorp.com
Alaska
Alaska Department of Commerce, Community, and Economic Development
For complaints and other concerns about money services provided by Bill.com:

Alaska Department of Commerce, Community and Economic Development
Alaska Division of Banking and Securities
Consumer Finance Section
550 West 7th Avenue, Suite #1850
Anchorage, Alaska 99501

Telephone: (907) 269-8140
Toll-Free: (888) 925-2521
TTY/TDD: (907) 465-5437
E-mail: moneytransmitters@alaska.gov
California
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, online at File a Compliant, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

File a compliant:
http://www.dbo.ca.gov/Consumers/consumer_services.asp
Colorado
Colorado State Banking Commissioner

CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: www.dora.colorado.gov/dob

Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Florida
Florida Office of Financial Regulation
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792
Illinois
Illinois Department of Financial and Professional Regulation
For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786
Toll-Free Number: 1-888-473-4858
Maryland
The Commissioner of Financial Regulation for the State of Maryland will accept all
questions or complaints from Maryland residents regarding Bill.com, Inc. at:

500 N Calvert Street, Suite 402,
Baltimore, MD 21202,
Toll Free: 1(888)784-0136
Texas
Texas Department of Banking
After first contacting Bill.com at 1.866.989.BILL (2455), if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov
Consumer Fraud Warning

Consumers are warned to be aware of fraud and potential scams. If you think you have been the victim of fraud, please contact us immediately by telephone at 1 (844) 804-0701 to report fraud or suspected fraud. For more information on how to protect yourself from fraud, visit http://www.stopfraud.gov.